Order & Payment

1. Browse our collection and select your product, size, and colour.
2. Click Add to cart.
3. When ready, go to your cart or proceed directly to checkout.
4. Enter any discount codes or gift card codes during checkout.
5. Fill in your shipping and billing details or log in to your account for faster checkout.
6. Choose your preferred delivery method and payment option.
7. Review your order and complete your payment.
8. You’ll receive an order confirmation by email within minutes.

No, you can check out as a guest. However, creating an account is highly recommended. As a registered customer, you:

• Earn 5% loyalty credit on every purchase
• Can track your orders easily
• Have access to your order history
• Can save your address and payment methods for faster checkout

Already have an account but forgot your password? Click ‘Forgot password’ to reset it in just a few steps.

Most items can only be ordered when in stock.

However, for certain products, you can place a backorder even if they're not available at the moment. In that case, the longer delivery time is clearly stated on the product page.

If an item is currently unavailable, you can:

• Sign up for a back-in-stock notification directly on the product page
• Email us at hello@emmers.eu to check availability or to request a special order

Please note: delivery times for backorders may vary depending on the supplier.

We process orders quickly, so changes or cancellations are limited once placed.

If needed, contact us immediately at hello@emmers.eu or call us at +32 (0)11 664 773.

If the order has shipped, you can return it once received following our return policy.

We ship orders within 1–3 business days. In some cases, such as larger or international orders, or when items come from multiple store locations, it may take a little longer.

As soon as your package has been shipped, you will receive a track & trace link.

Yes. Once your order is fulfilled, you'll automatically receive a shipping confirmation email with a tracking number.

You can also track your order via your account if you're logged in.

You can track your shipment and see the estimated delivery date using the track & trace link. Please note, delivery times are estimates:

• Belgium & Netherlands: 1-2 business days
• France, Germany, Luxembourg: 2-3 business days
• Rest of Europe: 2-6 business days
• Outside Europe: 3-8 business days*

These times begin once your order leaves our warehouse. Orders confirmed over the weekend will leave the next business day.

*Customs may cause delays beyond our control.

We accept:

• Credit & debit cards (Visa, MasterCard, Amex)
• Apple Pay, Google Pay
• Bancontact, iDEAL
• PayPal
• Klarna
• Trustly
• Alma
• Sofort
• SEPA transfers
• Emmers Equestrian gift cards
• Loyalty points

All payments are processed securely via Shopify’s encrypted checkout.

Yes, Emmers Equestrian gift cards can be used online. At checkout, enter your gift card code in the “Discount code or Gift card" field.

If your card has a web code, enter it as instructed on the card. Any unused balance remains available for future purchases.

TO BE DETERMINED

1. Make sure you're logged in before checking out
2. If you have loyalty credit available, it will appear as a discount option
3. Select it to apply your 5% balance to your order total
   

Yes. To ensure the security of your online payments and personal data, the transaction data is encrypted using SSL technology before being sent over the internet. No special software is needed to pay with SSL. You can recognise a secure SSL connection by the lock icon in the bottom status bar of your browser.

Once payment is complete, you'll see an order confirmation on-screen and receive an email confirmation within a few minutes.

If you don't receive a confirmation, check your spam folder or contact us.

Yes, your invoice will be sent automatically after purchase via email. In case of problems, do not hesitate to contact support@emmers.eu.

If you have a company with a valid VAT number that is located outside of Belgium, you can buy excluding VAT. Please mention your VAT number, the name and address of your company in the required fields while registering. You will automatically receive the invoice afterwards.

For shipments to countries outside the EU, we do not charge VAT. Please be aware that import duties, customs fees, or local taxes may apply in the destination country. These charges are the buyer’s responsibility.

You can check on this page which VAT rules apply to your country.

We recommend checking your country’s import regulations in advance. Emmers Equestrian is not responsible for any customs fees or return shipping costs.

All prices are displayed in the local currency of your selected market (EUR, USD, GBP, etc.) and include applicable taxes such as VAT where required by law, unless stated otherwise.

Yes, Click & Collect orders must be paid in full online. Once ready, you'll get a notification to pick up your order in-store.

Need a different size? You can exchange in-store (subject to availability).