Ship or Collect

We ship worldwide, almost every country is covered! If your country isn't listed at checkout, please contact us at hello@emmers.eu and we’ll gladly help you complete your order.

Please note that we currently do not ship to Russia due to government-imposed restrictions.

Shipping costs are calculated automatically at checkout based on your location and order total.

We ship worldwide, for international orders, any import duties, customs fees, or taxes imposed by the destination country are the sole responsibility of the customer.

You'll receive an order confirmation by email. Orders are processed within 1–3 business days. Once shipped, you’ll get a tracking link.

Estimated delivery times:

• Belgium & Netherlands: 1–2 business days (DPD)
• France, Germany & Luxembourg: 2–3 business days (DPD)
• Rest of Europe: 2–6 business days (DPD)
• Outside Europe: 3–8 business days* (FedEx)

*Delays due to customs are possible. Orders placed on weekends ship the next business day.

Delivery may take longer from our Sentower or Peelbergen locations. If an item is out of stock, you’ll be notified by email.

You can choose to have your order delivered to:

• Your home address
• A different address (e.g., work)
• A hotel (please inform the hotel in advance!)

If you’re not home, the package will be delivered to a nearby pickup point.

Please note: Emmers Equestrian is not responsible for refused deliveries at hotels or missed pickups.

The fastest way to receive your item is to collect it in-store if it’s available. Need help with faster shipping options? Contact hello@emmers.eu, we’ll do our best to find a solution.

We try to ship all items together to reduce our environmental impact. If the delivery times differ too much, we’ll split the order so you don’t have to wait unnecessarily.

Keep an eye on your tracking link for updates. If your order seems delayed or the tracking info looks incorrect, contact us at hello@emmers.eu, we’ll look into it as soon as possible.

Once your order is shipped, you’ll receive a tracking link by email. If you don’t see it, be sure to check your spam or junk folder.

Need help? Contact us at hello@emmers.eu.

Sorry about that! Let us know within 3 calendar days after you've received your order via hello@emmers.eu. We’ll send you a return label and arrange the correct item or a refund if it’s out of stock.

Please let us know within 3 calendar days via our complaints form.

There, you can upload photos and describe the issue. We’ll review your case and respond within 5 working days. If applicable, we’ll repair, replace, or refund your item - depending on availability.

We process your order as quickly as possible, but some items may need to be transferred from another location, which could cause a slight delay. Please wait for the email notification, we will inform you once all items are ready for pickup. If an item is not in stock at the time of your order, we will place it on order for you and send you an email once it’s ready for pickup.

Yes! After adding the product to your cart, you can choose your preferred store for pickup at checkout.

Once your order is ready, you’ll receive a confirmation email. Please bring this email when you go to collect your order at the selected store.

Your order will be held in-store for 14 days. Can’t make it in time? Email support@emmers.eu to extend the reservation.